00346pab a2200121 454500008004000000100001700040245007500057260000900132300001500141362000800156650002600164773003400190180718b2013   xxu||||| |||| 00| 0 eng d  aNaqvi, Farah  aEmotional labour: A study of moderators and outcomes in hotel industry  c2013  ap.471-482.  aNov  aEmotional development  aManagement and Labour Studies