Sen, Payel <br/><br/>
Towards socially accountable urban local governance: The citizens' charter reform in West Bengal 

 -  2013 
 - p.56-78. 
 - Jul-Dec 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Citizen charter - India - West Bengal<br/>Urban development - India - West Bengal<br/>Citizens charter