01382pab a2200169 454500 180718b2014 xxu||||| |||| 00| 0 eng d Almklov, Petter Grytten Making work invisible: New public management and operational work in critical infrastructure sectors 2014 p.477-492. Based on a study of reliability consequences of New Public Management (NPM) reforms in Norwegian critical infrastructure sectors, this article suggests that the discourse of work found in NPM renders essential aspects of operational work invisible-including practices that are known to be of importance for reliability. We identify two such organizationally 'invisible' characteristics of operational work: the ongoing situational coordination required for keeping a water supply system or an electricity grid running, and the aggregating operational history within which this happens. In the reorganized infrastructure sectors, these crucial aspects of operational work fit poorly in market oriented organizational models and control mechanisms. More generally, our analysis contributes to the understanding of how some types of work fit poorly within the discourse of work found in NPM. - Reproduced. Public administration Antonsen, Stian Public Administration N 105126 105121 105121 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 92, Issue no: 2 AR105586 2018-07-19 2018-07-19 AR