00406pab a2200133 454500008004000000100001900040245010100059260000900160300001500169362001600184650001700200700002100217773003400238180718b2015   xxu||||| |||| 00| 0 eng d  aBose, Dipankar  aSpecialized versus multi-skilled workforce: a newsboy approach for call centre resource planning  c2015  ap.252-267.  aAug and Nov  aCall centre   aChatterjee, A.K.  aManagement and Labour Studies