01624pab a2200205 454500008004000000100002100040245008300061260000900144300001500153362001200168520098200180650002601162650001801188700002601206700001801232773003301250909001101283999001901294952010501313180718b2016   xxu||||| |||| 00| 0 eng d  aPino, Eloisa del  aConceptualizing and explaining bureauphobia: contours, scope, and determinants  c2016  ap.725-736.  aSep-Oct  aSeveral studies have described a perspective among citizens that entails a negative image of public administration or civil servants that persists even after positive encounters and experiences. However, this ambivalent attitude has rarely been studied empirically. The authors refer to this attitude as 'bureauphobia' and seek to enhance the existing literature through an analysis of its scope and root causes in Spain. The article analyzes two surveys conducted in 2009 and 2010, elaborating two alternative measures of bureauphobia. The results are similar regardless of the survey used and the specific operationalization of the concept: more than 20 percent of each sample exhibits a perspective that combines a negative image of public administration and satisfaction with its performance. A general attitude of distrust stands out among the variables associated with bureauphobia. Substantial regional variation is evident in the extent of the phenomenon. - Reproduced.  aPublic administration  aCivil service  aDiaz-Pulido, Jose M.   aCalzada, Ines  aPublic Administration Review  a112687  c112682d112682  00104070aIIPAbIIPAd2018-07-19hVolume no: 76, Issue no: 5pAR113147r2018-07-19w2018-07-19yAR