01545pab a2200181 454500008004000000100002500040245009400065260000900159300001300168362001200181520095900193650001801152700002501170773003301195909001101228999001901239952010501258180718b2017   xxu||||| |||| 00| 0 eng d  aRiccucci, Norma M.    aRepresentative bureaucracy: a lever to enhance social equity, coproduction, and democracy  c2017  ap.21-30.  aJan-Feb  aScholars and practitioners have long questioned whether the race, ethnicity, and gender of public bureaucrats matter to the efficacy and legitimacy of public services. Representative bureaucracy theory and research provide a growing body of empirical evidence that it does. This article examines some of the rich scholarly work that has been generated on representative bureaucracy and its implications for practice. A significant aspect of recent research focuses on the notion of symbolic representation, whereby the mere existence of a passively represented bureaucracy can itself improve outcomes by influencing the attitudes and behaviors of clients, regardless of bureaucratic actions or results. This article is intended to help both students and public managers understand the importance of representativeness in public organizations for a broad spectrum of practices and goals, from the coproduction of services to democratic rule. - Reproduced.  aCivil service  aRyzin, Gregg G. Van   aPublic Administration Review  a114401  c114395d114395  00104070aIIPAbIIPAd2018-07-19hVolume no: 77, Issue no: 1pAR114861r2018-07-19w2018-07-19yAR