01565pab a2200181 454500008004000000100002900040245010500069260000900174300001300183362001200196520096700208650001801175700002201193773003301215909001101248999001901259952010501278180718b2017   xxu||||| |||| 00| 0 eng d  aAndersen, Simon Calmar    aPolicy positions of bureaucrats at the front lines: are they susceptible to strategic communication?  c2017  ap.57-66.  aJan-Feb  aIt is well established that bureaucrats' implementation of policies is influenced by their own policy positions, that is, their attitudes toward the given policies. However, what affects the policy positions of bureaucrats? This article focuses on whether the policy positions of bureaucrats at the front lines of government are susceptible to frames and cues embedded in communication. Based on the notion that bureaucrats often adhere to certain professional norms when developing their attitudes toward policies, the authors hypothesize that communication frames and cues that align policies with such norms move bureaucrats' policy positions in favor of the policy. Results of four studies in European and American settings among mid- and street-level bureaucrats show support for the hypothesized effect. They also show that aligning policies with dimensions outside professional norms is ineffective, possibly even producing opposite effects. - Reproduced.  aCivil service  aJakobsen, Morten   aPublic Administration Review  a114404  c114398d114398  00104070aIIPAbIIPAd2018-07-19hVolume no: 77, Issue no: 1pAR114864r2018-07-19w2018-07-19yAR