Molin, Martina Dal creator Agasisti, Tommaso Turri, Mateo text xu| 2017 continuing ng p.256-269. Since 2009, a cross-sectorial reform based on the New Public Management (NPM) principles introduced a performance management system in Italian universities. On the basis of the analysis of the documents regarding the performance management system produced by 60 public Italian universities as a result of the reform implementation, the paper investigates the performance management tools in relation to both completeness and use of them. The analysis highlights that the universities have implemented performance management tools in an unstructured and nonhomogeneous way. This allows formulation of hypotheses on the main determinants of this unsatisfactory result. - Reproduced. Performance appraisal - Italy Higher education - Italy Universities - Italy Administrative reform - Italy Administrative reform International Journal of Public Administration 180718