Boudreau, Christian <br/><br/>
The implementation of integrated electronic service delivery in Quebec: the conditions of collaboration and lessons 

 -  2017 
 - p.602-620. 
 - Sep 
<br/><br/> The article addresses the difficult conditions of interorganisational collaboration for the implementation of integrated electronic service delivery from three theoretical perspectives: institutional, political and managerial. These perspectives are used to conceptually define the main obstacles to interorganisational collaboration and the leverage available to public managers to facilitate the integration of electronic services. Based on a multiple case study in Quebec, the authors examine, more specifically, the institutional, political and managerial conditions that have delayed the integration of electronic services in this Canadian province. They show how the persistency of administrative practices, the desire for autonomy of public organisations and cumbersome governance structures have contributed to the diversification of the supply of online services in Quebec at the expense of an integrated service. Drawing on theoretical considerations and the study results, the authors propose that public managers do not stick only to horizontal governance mechanisms, but also make use of vertical governance mechanisms, to mitigate the effects of certain constraints on interorganisational collaboration and to accelerate the implementation of integrated electronic service delivery. - Reproduced. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication technology<br/>Information technology<br/>Public administration<br/>Administrative structure - Quebec<br/>E governance - Quebec<br/>E governance