01547pab a2200169 454500008004000000100002200040245013300062260000900195300001500204520102800219650002501247650001501272650001501287650002601302700002301328773002601351180718b2017   xxu||||| |||| 00| 0 eng d  aLevitats, Zehavit  aYours emotionally: how emotional intelligence infuses public service motivation and affects the job outcomes of public personnel  c2017  ap.759-775.  aWe investigate the role of emotions in the public sector and their relation with work outcomes typical of public arenas. We focus on the emotional intelligence of public healthcare staff and its potential impact on public service motivation, job satisfaction, affective commitment and the quality of service to citizens. Using data from 200 nurses in a large Israeli public hospital, we examine a mixed model of direct and indirect relationships. The findings support direct positive relationships between emotional intelligence, public service motivation and job outcomes, and several indirect relationships: (1) the mediating effect of public service motivation in the relationship between emotional intelligence and affective commitment, and (2) the moderating role of emotional intelligence in the relationship between public service motivation and service quality. The impact of public service motivation on self-reported service quality is stronger for public employees with more emotional intelligence. - Reproduced.  aPersonnel management  aemployment  aMotivation  aEmotional development  aVigoda-Gadot, Eran  aPublic Administration