00448pab a2200145 454500008004000000100003800040245008700078260000900165300001300174362000800187650002800195650001700223700003400240773002800274180718b2018 xxu||||| |||| 00| 0 eng d aValacherry, Arunima Kambikanon  aCustomer knowledge management via social media: a case study of an Indian retailer c2018 ap.39-55. aJan aCustomer knowledge gaps aSocial media aPakkeerappa, Pakkeerappagari  aJournal of Human Values