00377pab a2200145 454500008004000000100002100040245004800061260000900109300001100118362000900129650002100138700001900159700001900178773003400197180718b1989   xxu||||| |||| 00| 0 eng d  aAckroyd, Stephen  aPublic sector services and their management  c1989  a603-19  aNov.  aPublic Utilities  aKeith Soothill  aJohn A. Hughes  aJournal of Management Studies