01100pab a2200121 454500008003600000100003100036245009500067520069900162650001800861650003000879650002700909773004200936180718b   xxu||||| |||| 00| 0 eng d  aAbdul Rahman, Abdullah Bin  aPromoting quality and productivity in bureaucratic /administrative performance in Malaysia  aPlanning and implementing quality and productivity improvement programmes involve managing change. In this respect, management commitment is vital and critical. This management commitment must be reflected in various ways including the formulation of a quality policy and the allocation of the necessary resources. Also, the systems within an organization must be supportive of change. These systems include the motivational subsystem, monitoring and evaluation sybsystem and the training subsystem to facilitate the change process. Only through providing the right motivation, inculcating positive attitudes and the transfer of the relevant knowledge and skills can changes be made. Reproduced  a Productivity  a Civil Service - Malaysia  aBureaucracy - Malaysia  aAsian Review of Public Administration