00972pab a2200121 454500 180718b xxu||||| |||| 00| 0 eng d Ocampo, Romeo B Problems of promoting quality in the public service This article explains, elaborates and discusses the complications and difficulties in defining the term `quality' in general and in particular to the public service. Various mea0ings have been attributed to `quality' but it generally means `excellence'. The writer argues that the term `quality' loses its precision when used in relation with other related concepts such as `quantity', productivity and `efficiency'. Quality has been especially difficult to define in the context of productivity effects in the public service. This is specially so in defining public service output which becomes more amenable to subjective judgements. Reproduced Civil Service Asian Review of Public Administration 21968 21968 21968 0 0 0 0 IIPA IIPA 2018-07-19 Issue no: 3(2), Jul.-Dec.91, p.54-9 AR22037 2018-07-19 2018-07-19 AR