Promoting productivity and quality in bureaucratic performance in Pakistan
Accountability and efficiency in public organizations are important not only for administration of traditional functions of the government but, more so, for socio-economic development for which the major responsibility rests with the public sector. In Pakistan, the institutions responsible for enforcing accountability and promoting efficiency of the public services are the Public Accounts Committee of the National Assembly, the Courts of Law, the Ombudsman, the Prime Minister's Inspection Commission and, lastly, the Management Service Division (MSD). Created in late 1978, the MSD has achieved considerable success in promoting productivity and efficiency among government departments in Pakistan. The effort of