The learning support model:personnel policy beyond the traditional model
- 22(1), Mar 1992, p.19-36
There is increasing interest in achieving quality through effective management and use of human resources in public administration. What is the appropriate personnel policy that will assure this quality in governmnet operations? This essay compares two human resource administration approaches and their quality potential. The first, characterized as the Traditional Model, is intensely bureacratic and dominant in most public organizations. It is seen as antiquated, more suited for the mass production requirements of Americas early industrialization period. The second, called the learning support Model, responds to the challanges of post industrial worker by developing their problem solving capacities. This easy