Deichmann, Uwe <br/><br/>
Are you satisfied?: citizen feedback and delivery of urban services 
by Uwe Deichmann and Somik V. Lall 
 - Washington, D.C.  World Bank  2003 
 - 31p. 
 - Policy research working paper; no. 3070 .
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction --India --Case studies<br/>Public utilities --India --Case studies