01561pab a2200145 454500 180718b1996 xxu||||| |||| 00| 0 eng d Keck, Mary Ellen Total quality management teams in the office of Administrative Services, U.S. Department of the Interior: a success story 1996 Using a multiple case study research technique, this study investigates the hypothesis that Total Quality Management (TQM) teams that function within the Office of Administrative Services, U.S. Department of the Interior in Washington, D.C., successfully achieve their goals when either one of two conditions exist: a team has effective leadership and/or team members are motivated. Using an explanatory case study approach, four TQM teams were used as case studies to examine the various facets of causal arguments. The case study projects include: recognizing and rewarding TQM achievers; conference rooms and auditoriums scheduling/set up; improving Contracting Officer's Technical Representative understanding of the procurement process; and improving workplace services. Based on the findings and the analyses of the case studies, evidence generally supports the original hypothesis with the difference between the original hypothesis and findings being that the conditions of leadership and motivation are both required to successfully complete projects. - Reproduced Total quality management - United States Civil service International Journal of Public Administration 32049 32049 32049 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 19, Issue no: 10 AR32235 2018-07-19 2018-07-19 AR