01360pab a2200145 454500008004000000100002200040245008400062260000900146300001500155520088800170650003101058650004501089650002901134773005101163180718b1996   xxu||||| |||| 00| 0 eng d  aLoney, Timothy J.  aTQM and labor-management cooperation - a noble experiment for the public sector  c1996  ap.1845-863  aRecent initiatives by the Clinton Administration to promote labor-management cooperation and to reinvent government suggest reconsidering the efficacy of total quality management (TQM) and labor-management cooperation initiatives in the public sector. Key elements of both initiatives, for example, process improvement/innovation, focus on the customer, and employee empowerment, are inherent parts of the National Performance Review (NPR) and, as such, are critical to the achievement of NPR outcomes. Achieving these outcomes involves the simultaneous transformation of agencies and unions. This is no small task. The challenges and risks involved in such a large-scale transformation are identified, as well as the factors that make the public sector an appropriate (and safe) place for the American labor movement to experiment with new ways to manage relationships. - Reproduced  aManagement - United States  aTotal quality management - United States  aTotal quality management  aInternational Journal of Public Administration