Wilson, Patricia A. <br/><br/>
Community involvement: a function of local government innovation 

 -  1996 
 - p.1087-104 
<br/><br/> This paper discusses the implications of community involvement for the delivery of public services. It discusses exemplary case studies of community involvement in government, and provides an in-depth discussion of community participation in the affairs of the Engineering Traffic Division in San Diego, California. It finds a positive relationship between community involvement, and responsiveness, customer satisfaction, efficiency and effectiveness 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Local government