Wilson, Patricia A. creator text xu| 1996 continuing ng p.1087-104 This paper discusses the implications of community involvement for the delivery of public services. It discusses exemplary case studies of community involvement in government, and provides an in-depth discussion of community participation in the affairs of the Engineering Traffic Division in San Diego, California. It finds a positive relationship between community involvement, and responsiveness, customer satisfaction, efficiency and effectiveness Local government International Journal of Public Administration 180718