00310pab a2200121 454500008004000000100002100040245005400061260000900115300001200124362000800136650002900144773001500173180718b1996   xxu||||| |||| 00| 0 eng d  aSamaha, Honda E.  aTotal quality management: a barrier to innovation  c1996  ap.23-24  aFeb  aTotal quality management  aPM Network