00398pab a2200133 454500008004000000100002600040245006900066260000900135300001300144362000800157650002900165650001800194773005200212180718b1996 xxu||||| |||| 00| 0 eng d aYounis, Tahib, et al. aThe application of total quality management to the public sector c1996 ap.369-82 aSep aTotal quality management aCivil service aInternational Review of Administrative Sciences