00389pab a2200133 454500008004000000100001800040245007900058260000900137300001300146362000800159650001800167700001800185773005200203180718b1996   xxu||||| |||| 00| 0 eng d  aMyers, Ronald  aConsumer satisfaction, performance and accountability in the public sector  c1996  ap.331-50  aSep  aCivil service  aLacey, Robert  aInternational Review of Administrative Sciences