Bureaucracy and the public: a reader in official-client relations 
edited by Elihu Katz and Brenda Danet 
 - New York  Basic Books  1973 
 - 534p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bureucracy
<br/><br/><label>Dewey Class. No.: </label>K18 K159