Selvaraj, B.V. <br/><br/>
Making administration responsive in grievances hearing: A new technique (Note) 

 -  1997 
 - p.232-238. 
 - Apr-Jun 
<br/><br/> The author discusses inadequacies of the existing Government-Public interface and spells out what minimum needs to be done to improve the existing grievance-redressal arrangement. He then introduces a new technique devised by him, based on a `Grievances Hearing Sheet', adoption of which, according to him, would make administration "truly responsive" in this regard. - Reproduced 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Note<br/>Public administration