00346pab a2200133 454500008004000000100002300040245004000063260000900103300001300112362000800125650002900133700001600162773003400178180718b1997   xxu||||| |||| 00| 0 eng d  aCock, Christian De  aTQM and BPR: beyond the beyond myth  c1997  ap.660-75  aSep  aTotal quality management  aHipkin, Ian  aJournal of Management Studies