Lewis, Norman <br/><br/>
When citizens complain: reforming justice and administration 
by Norman Lewis and Patrick Birkinshaw 
 - Buckingham  Open University Press  1993 
 - 231p. 
<br/><br/><label>ISBN: </label>0335157440 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Complaints (Administrative procedure) --Great Britain<br/>Law reform --Great Britain<br/>Justice, Administration of --Great Britain
<br/><br/><label>Dewey Class. No.: </label>Hx42/L585