@book{376075,
	author = {Behn, Robert D.},
	title = {Case analysis research and managerial effectiveness: learning how to lead organizations up sand dunes},
	publisher = {Jossey-Bass Pub.},
	year = {1993},
	address = {San Francisco},
	note = {[In] Public management: the state of the art, edited by Barry Bozeman}
}