00472cam a22001217a 4500008004000000082001500040100002000055245010600075260004200181300001200223500007400235650004100309180718b1993   xxu||||| |||| 00| 0 eng d  aB3x73 P961  aBehn, Robert D.  aCase analysis research and managerial effectiveness: learning how to lead organizations up sand dunes  aSan FranciscobJossey-Bass Pub.c1993  ap.40-54  a[In] Public management: the state of the art, edited by Barry Bozeman  aPublic Administration - Case Studies