Macdonald, John <br/><br/>
But we are different: quality for the service sector 
by John Macdonald 
 - Oxfordshire  Managemant books  1994 
 - 214p. 
<br/><br/><label>ISBN: </label>1852511311 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management<br/>Quality Control<br/>Service Industries
<br/><br/><label>Dewey Class. No.: </label>T2 M145