Oakland, John S. <br/><br/>
Total quality management: the route to improving performance 
by John S. Oakland 
 - 2nd ed. 
 - Oxford  Butterworth-Heinemann  1995 
 - 463p. 
<br/><br/><label>ISBN: </label>0750609931 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Management<br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>T254 Oa4