Ross, Joel E. <br/><br/>
Total quality management: text, cases and readings 
by Joel E. Ross 
 - 2nd ed. 
 - New Delhi  Vanity Books  1995 
 - 465p. 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Planning<br/>Human resource development<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>T254 R733t