Organizational learning and innovation: tools for revitalizisng public services
- 1998
- p.83-96
- Mar
This article reports on the findings of several empirical studies of organizational learning in a public sector environment. The projects began with the question `How can an organization perform well, sustain that performance, and become truly innovative?' The answer is that it must become a learning organization. It has to evolve from a programmed and directed organization to a learning organization