00501pab a2200145 454500008004000000100001700040245016100057260000900218300001200227362001200239650002900251650002600280700002000306773002900326180718b1998   xxu||||| |||| 00| 0 eng d  aBoland, Tony  aManaging for quality: the impact of quality management initiative on administrative structure and resource management process in public sector organisations  c1998  ap.33-55  aJan-Mar  aTotal quality management  aPublic administration  aSilbergh, David  aManagement in Government