Koehler, Jerry W. <br/><br/>
Quality government: designing, developing, and implementing TQM 
by Jerry W. Koehler and Joseph M. Pankowski 
 - Delray Beach  St. Lucie Press  1996 
 - 281p. 
<br/><br/><label>ISBN: </label>1574440136 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee - Rating of<br/>Total quality management<br/>total quality management in government
<br/><br/><label>Dewey Class. No.: </label>T254 K818