Bichard, Michael creator text xu| 1998 continuing ng p.327-33 This article suggests a modernizing agenda for the UK public sector which focuses on three things. First, there is a need for modernizing the policy process, based on good research and value for money, so that policy is defensible, deliverable, owned, issued related, integrated, timely, clearly specified, well presented and contingent and flexible. Second, management or leadership must react well to situations and control and listen and coach. Third, service delivery must be client-focused, delivered at the most local level and use technology effectively. Unless these things are achieved, little else will happen with regard for example to partnerships, mechanisms for involving interests and the changing role of the citizen. - Reproduced Administrative reform - Great Britain Administrative reform Public Administration and Development 180718