00310pab a2200121 454500008004000000100002000040245003700060260000900097300001200106362001200118650002900130773002900159180718b1998   xxu||||| |||| 00| 0 eng d  aRamaswamy, P.R.  aA proposal for TQM in government  c1998  ap.15-24  aApr-Jun  aTotal quality management  aManagement in Government