Total quality management 
by Dale H. Besterfield... [et.al] 
 - 2nd ed. 
 - Delhi  Person Education Asia  2001 
 - 533p. 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>T254 B464/99