Sharma, Arvind K. <br/><br/>
Inducing client-focus in bureaucracy: the citizen's charters in India 
by Arvind K. Sharma and Indu Sharma 
 - Delhi  Kanishka  2002 
 - 243p. 
<br/><br/><label>ISBN: </label>8173914532 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bureaucracy - India<br/>Citizen's charter - India
<br/><br/><label>Dewey Class. No.: </label>K18x54 Sh23