Rao, Nageswara S.B. <br/><br/>
Customer service excellence: trends and strategies 
by S.B. Nageswara Rao and C. Madhavi 
 - Delhi  Kanishka  2004 
 - 477p. 
<br/><br/><label>ISBN: </label>8173916977 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer behavior - India<br/>Consumer education - India
<br/><br/><label>Dewey Class. No.: </label>T15x54 R18c