Nath, Dhruv <br/><br/>
The nuts and bolts of CRM 
by Dhruv Nath 
 - New Delhi  Tata McGraw Hill  2005 
 - 208p. 
<br/><br/><label>ISBN: </label>0070499640 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Cusomer relations<br/>Customer Information Control System (Computer system)
<br/><br/><label>Dewey Class. No.: </label>T48 N194