Business process outsourcing(BPO): concept, current trends, management, future challenges 
edited by S. Nakkiran and D. John Franklin 
 - New Delhi  Deep & Deep  2005 
 - 308p. 
<br/><br/><label>ISBN: </label>817629683X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Contracting out --India --Congresses
<br/><br/><label>Dewey Class. No.: </label>I513 N145