Customer experience management : concepts and applications 
edited by Shyam Sunder Kambhammettu 
 - Hyderabad  Le Magnus University Press  2005 
 - 209p. 
<br/><br/><label>ISBN: </label>8189333135 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Marketing<br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>T300 K128