eCRM: concepts and cases 
edited by Madhavi Garikaparthi 
 - Hyderabad  ICFAI Univ. Press  2005 
 - 270p. 
<br/><br/><label>ISBN: </label>8178814803 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumers - Attitudes<br/>E-business<br/>Consumer protection<br/>Customer relations - Management
<br/><br/><label>Dewey Class. No.: </label>T15 G182