00403cam a22001217a 4500008004000000020001500040245006800055260003900123300001000162700001600172999001900188952007400207180718b2004   xxu||||| |||| 00| 0 eng d  a8178813580  aTotal quality management: an introductioncedited by V.V. Gopal  aHyderabadbICFAI Univ. Pressc2004  a174p.  aGopal, V.V.  c404895d404895  00104070aIIPAbIIPAd2005-12-13p80731r2018-07-21w2018-07-21yBK