Lake, Neville <br/><br/>
Making customer service happen: a simple and effective guide toachieving unbelievable customer satisfaction while reducing your costs 
by Neville Lake and Kristin Hickey 
 - Warriewood  Business  2006 
 - 112p. 
<br/><br/><label>ISBN: </label>1875889515 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management--Case studies<br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>T42 L148