00580cam a22001577a 4500 180718b2006 xxu||||| |||| 00| 0 eng d 1875889515 T42 L148 Lake, Neville Making customer service happen: a simple and effective guide toachieving unbelievable customer satisfaction while reducing your costs by Neville Lake and Kristin Hickey Warriewood Business 2006 112p. Customer services--Management--Case studies Customer services--Management Hickey, Kristin 407303 407303 0 0 0 0 IIPA IIPA 2008-02-07 T42 L148 82358 2018-07-21 2018-07-21 BK