Wiersema, Fred <br/><br/>
Customer intimacy: pick your partners, shape your culture, win together 
by Fred Wiersema 
 - London  Profile Books  2003 
 - 221p. 
<br/><br/><label>ISBN: </label>1861976305 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumption<br/>Customer service<br/>Consumers - Attitudes<br/>Consumer relations - Management
<br/><br/><label>Dewey Class. No.: </label>T15 W637