Scott, Dru <br/><br/>
Customer satisfaction: practical tools for building important relationships 
by Dru Scott 
 - 3rd ed. 
 - New Delhi  Viva Books  2004 
 - 118p. 
<br/><br/><label>ISBN: </label>8176495441 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>T42 Sc84